{"id":3726,"date":"2024-08-13T13:15:59","date_gmt":"2024-08-13T13:15:59","guid":{"rendered":"https:\/\/elfrida.qodeinteractive.com\/?page_id=3726"},"modified":"2026-01-13T01:45:08","modified_gmt":"2026-01-13T01:45:08","slug":"faq-page","status":"publish","type":"page","link":"https:\/\/bloomaurastore.com\/ja\/faq-page\/","title":{"rendered":"FAQ\u30da\u30fc\u30b8"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3726\" class=\"elementor elementor-3726\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc289b qodef-elementor-content-grid e-flex e-con-boxed e-con e-parent\" data-id=\"dfc289b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9ce2aad e-con-full e-flex e-con e-child\" data-id=\"9ce2aad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25cd99 elementor-widget elementor-widget-elfrida_core_section_title\" data-id=\"d25cd99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elfrida_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--left\">\n\t\t<h5 class=\"qodef-m-title\" >\n\t\t\t\t\tlegal area\t\t\t<\/h5>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c89ab2 elementor-widget elementor-widget-elfrida_core_section_title\" data-id=\"1c89ab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elfrida_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--left\">\n\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tHow can we help you?\t\t\t<\/h4>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0d9bd elementor-widget elementor-widget-text-editor\" data-id=\"ae0d9bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/privacy-policy-2\/\">Privacy policy<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78a7958 elementor-widget elementor-widget-text-editor\" data-id=\"78a7958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/checkout\/\">Purchase proccess<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-961fba3 elementor-widget elementor-widget-text-editor\" data-id=\"961fba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/wishlist\/\">Returns and exchanges<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50312a7 elementor-widget elementor-widget-text-editor\" data-id=\"50312a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/gift-card\/\">Promotional codes<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c2f84 elementor-widget elementor-widget-text-editor\" data-id=\"a3c2f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/order-tracking\/\">Delivery info<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d79cf8 elementor-widget elementor-widget-text-editor\" data-id=\"8d79cf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/order-tracking\/\">Order tracking<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2783f41 elementor-widget elementor-widget-text-editor\" data-id=\"2783f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/bloomaurastore.com\/ja\/about-us\/\">About us<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f74bfc elementor-widget elementor-widget-elfrida_core_single_image\" data-id=\"8f74bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elfrida_core_single_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-single-image qodef-layout--default\"  >\n\t\t\t<div class=\"qodef-m-image\">\n\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"981\" src=\"https:\/\/bloomaurastore.com\/wp-content\/uploads\/2025\/11\/\u8033\u73af\u8be6\u60c5\u9875_03-1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/bloomaurastore.com\/wp-content\/uploads\/2025\/11\/\u8033\u73af\u8be6\u60c5\u9875_03-1.jpg 750w, https:\/\/bloomaurastore.com\/wp-content\/uploads\/2025\/11\/\u8033\u73af\u8be6\u60c5\u9875_03-1-229x300.jpg 229w, https:\/\/bloomaurastore.com\/wp-content\/uploads\/2025\/11\/\u8033\u73af\u8be6\u60c5\u9875_03-1-600x785.jpg 600w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d906e73 e-con-full e-flex e-con e-child\" data-id=\"d906e73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-847991c elementor-widget elementor-widget-elfrida_core_accordion\" data-id=\"847991c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elfrida_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Can I return or exchange my order?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<ol><li>Each BloomAura piece is handcrafted and one of a kind. We currently\u00a0<strong>do not accept returns<\/strong>, but\u00a0<strong>exchanges are available within 7 days <\/strong>if your item arrives damaged or under reasonable circumstances.<\/li><\/ol><p>For\u00a0<strong>pierced ear accessories (earrings)<\/strong>\u00a0\u2014 due to\u00a0<strong>UK health and hygiene regulations<\/strong>, they\u00a0<strong>cannot be returned or exchanged once unsealed or worn<\/strong>. This follows\u00a0Regulation 28(3)(a)\u00a0of the\u00a0Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exempts sealed goods that are\u00a0<strong>not suitable for return for health or hygiene reasons<\/strong>\u00a0once unsealed after delivery.<\/p><p>If your item arrives\u00a0<strong>damaged upon delivery<\/strong>, please contact us within\u00a0<strong>7 days<\/strong>\u00a0and provide:<\/p><ul><li><strong>An unboxing video <\/strong>clearly showing the package being opened for the first time, and<\/li><li><strong>Photos <\/strong>of the damaged item and packaging.<\/li><\/ul><p>This helps us verify the issue with the courier and ensure a fair resolution as quickly as possible.<\/p><p>Earrings and personalized or custom-made items are non-exchangeable unless faulty.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Do you offer after-sales repair services?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Yes. We especially offer that\u00a0every piece includes\u00a0<strong>1 months of free repair service<\/strong>.<br \/>Members enjoy\u00a0<strong>6 months of free repair<\/strong>.<br \/>After this period, repairs are available for a service fee.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">What are the shipping fees and delivery times?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><strong>UK Orders:<\/strong> Free shipping for orders over \u00a350; \u00a33.99 for orders below \u00a350. Sent via <strong>Royal Mail Tracked 48<\/strong>.<\/p><p><strong>International Orders:<\/strong>\u00a0Free shipping for orders over \u00a3100; \u00a315 for orders below \u00a3100.<\/p><p><strong>Processing Time:<\/strong>\u00a0Standard items ship within\u00a0<strong>1 week<\/strong>; custom-made pieces take\u00a0<strong>1\u20132 months<\/strong>.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How should I care for my jewelry?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Please store your jewelry in the provided\u00a0<strong>anti-oxidation bag<\/strong>, keep it\u00a0<strong>dry and away from sunlight<\/strong>, and avoid strong pressure or bending.<br \/>If slight damage occurs, you can contact us for a repair service.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">Is my personal information secure?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Yes. We only collect the information necessary to process your order and improve your shopping experience.<br \/>Your data will\u00a0<strong>never be shared<\/strong>\u00a0with third parties and is\u00a0<strong>protected through secure encryption<\/strong>.<\/p>\t<\/div>\n<\/div>\n<h5 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">How can I contact you?<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"11\" viewbox=\"0 0 17 11\" fill=\"currentColor\" stroke=\"none\"><path fill-rule=\"evenodd\" d=\"M14.113 7.912a33.739 33.739 0 0 1 2.762-2.037v-.05a38.467 38.467 0 0 1-2.762-2.063c-.976-.791-1.905-1.745-2.788-2.862l-.275.375c.233.75.525 1.459.875 2.125.35.667.725 1.317 1.125 1.95H.25v1h12.8a28.5 28.5 0 0 0-1.125 1.95c-.35.667-.642 1.375-.875 2.125l.275.375c.883-1.133 1.812-2.096 2.788-2.888Z\"\/><\/svg>\n\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><strong>Email:<\/strong> EonEest827874@outlook.com<br \/><strong>Instagram:<\/strong>\u00a0<a href=\"#\">@bloomaura.jewellery<\/a><\/p><p>Tiktok: @bloomaura.jewellery<br \/>We aim to respond to all messages\u00a0<strong>within 48 hours<\/strong>.<\/p>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>legal area How can we help you? Privacy policy Purchase proccess Returns and exchanges Promotional codes Delivery info Order tracking About us Can I return or exchange my order? Each BloomAura piece is handcrafted and one of a kind. We currently\u00a0do not accept returns, but\u00a0exchanges are available within 7 days if your item arrives damaged or under reasonable circumstances. For\u00a0pierced ear accessories (earrings)\u00a0\u2014 due to\u00a0UK health and hygiene regulations, they\u00a0cannot be returned or exchanged once unsealed or worn. This follows\u00a0Regulation 28(3)(a)\u00a0of the\u00a0Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exempts sealed goods that are\u00a0not suitable for return for health or hygiene reasons\u00a0once unsealed after delivery. If your item [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-3726","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/pages\/3726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/comments?post=3726"}],"version-history":[{"count":21,"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/pages\/3726\/revisions"}],"predecessor-version":[{"id":5764,"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/pages\/3726\/revisions\/5764"}],"wp:attachment":[{"href":"https:\/\/bloomaurastore.com\/ja\/wp-json\/wp\/v2\/media?parent=3726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}